Sales Terms & Return Policy

Trollbeads Return Policy

** ALL TROLLBEAD SALES FINAL! INVENTORY CLOSEOUT IN PROGRESS! **

Instore Purchases

LaLonde Jewelers will, within fourteen (14) days, exchange your item for a store credit. No refunds will be given, unless authorized in writing on your invoice. All merchandise to be exchanged must be in unworn condition, include all original packaging and be presented with your receipt. Items which have been worn, sized, engraved, or otherwise altered, special orders, custom items, or items which have been sold as final sale items may not be returned or exchanged. Timepieces must have all original packaging, labels, tags, and books and must not have been sized.

Online Purchases

LaLonde Jewelers will, within fourteen (14) days, exchange your item for store credit, less shipping and handling charges. Buyer will be responsible for return shipping costs, including insurance coverage as appropriate. All merchandise to be returned must be in unworn condition, include all original packaging and be accompanied by a Return Authorization Number. Items which have been worn, sized, engraved, or otherwise altered, special orders, custom items, or items which have been sold as final sale items may not be returned or exchanged. Timepieces must have all original packaging, labels, tags, and books and must not have been sized.

Sales Terms

Items on our website are subject to prior sale. Although our website is linked to our live inventory system, and we attempt to display only items that are available for purchase, occasionally an item may be displayed that is unavailable. We do apologize for any inconvenience this may cause.

We commit to do our best to ensure that each product image is as accurate as possible. However,  some pieces may appear slightly smaller or larger than their actual size. Further, various factors, including the display and color capabilities of your computer monitor, may affect how the product image displays on your screen. We are not responsible for the display of any color, texture or detail of our merchandise on your computer screen, and cannot guarantee the accuracy.

Product prices are subject to change at our discretion. We reserve the right to cancel an order and refund the customer’s money if we find that a price was listed incorrectly. If it is discovered that an item contaned an error in the description, we reserve the right to change product details and images at any time (including after you have submitted your order) at our discretion.

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